IT / Marketing / Process Manager
Premier Garden Supplies Ltd | January 2023 - PRESENT
As IT, Marketing, and Process Manager, I oversee critical business functions that ensure operational efficiency, brand visibility, and revenue growth. My role spans three core areas:
IT Management
- Solely responsible for managing the company’s IT infrastructure through Microsoft 365, ensuring robust security protocols and correct user access permissions.
- Administer user accounts, shared drives, and implement access controls to maintain compliance and data integrity.
- Handle new equipment installation, configuration, and troubleshooting to support seamless business operations.
- Proactively monitor system performance and security, implementing updates and best practices to safeguard company assets.
Marketing Management
- Develop and execute comprehensive digital marketing strategies to enhance brand presence and drive engagement.
- Manage all aspects of the company’s social media footprint across Facebook, Instagram, LinkedIn, and TikTok, creating targeted campaigns and engaging content.
- Oversee Google Ads campaigns, optimising spend and performance to maximise ROI.
- Continuously explore innovative methods to increase online visibility and strengthen the company’s digital presence.
Process & E-commerce Management
- Lead the company’s e-commerce operations, managing listings and performance across major platforms including Amazon, eBay, DIY.com, The Range, ManoMano, and the company’s Magento2 website.
- Utilise Linnworks for centralised control of product listings, stock levels, and order management, ensuring accuracy and efficiency across all channels.
- Implement process improvements to streamline workflows, reduce errors, and enhance customer experience.
- Monitor marketplace trends and competitor activity to identify growth opportunities and maintain a competitive edge.
Key Strengths:
- Strategic thinker with hands-on technical expertise
- Proven ability to manage multiple disciplines effectively
- Strong focus on security, compliance, and operational excellence
- Skilled in digital marketing and e-commerce optimisation
